Responsible Gaming — bg99's
Safe Gaming Commitment

Responsible gaming means using gaming as a healthy form of entertainment — without financial stress, mental strain, or damage to personal relationships. bg99 is more than a gaming platform; we genuinely care about the overall well-being of our users.

For millions of gamers in Bangladesh, gaming is a favourite way to unwind. But like any form of entertainment, it can become harmful when it goes beyond healthy limits. The responsible gaming framework at bg99 is built to prevent that harm before it starts.

Every user on our platform can set a gaming budget, apply time limits, and opt for full self-exclusion if needed. We believe a happy, healthy user is our best long-term partner.

Bg99's responsible gaming framework is built on several core pillars. These policies apply equally to all users and are active at every level of the platform:

• Voluntary Participation: Gaming is entirely voluntary. No pressure or tactics are used to push you to play.
• Informed Decisions: Every game outcome is random — a win is never guaranteed. This fact is always displayed.
• Age Verification: No one under 18 can register. We have strict age verification in place at the point of sign-up.
• Privacy Protection: User gaming data is completely confidential and is never shared with third parties.
• Fair Play: All games are powered by an RNG (Random Number Generator) and are regularly audited.
• Active Monitoring: If our system detects unusual gaming patterns, it automatically sends the user an alert.

Bg99 offers a range of practical tools to help users stay in control of their gaming. All options can be adjusted at any time from your account settings:

Problematic gaming develops gradually — and it can be hard to recognize on your own. If you notice the following signs, take them seriously and seek support if needed:

• You are spending beyond your budget and feeling regret afterward.
• Chasing losses by playing more to win back what you've lost — the "I'll win it back" mindset.
• You are prioritizing gaming over family, friends, or work.
• You're lying to family or friends about your gaming.
• You can't stop gaming, even when you try.
• You feel restless, irritable, or anxious when you can't game.
• You're borrowing money or using someone else's funds to game.
• Gaming feels like the only source of joy in your life.

Be honest with yourself about your gaming habits. Answer the questions below — they will give you a clearer picture of your situation:

Self-exclusion is the most powerful tool in responsible gaming. At bg99, the process is fully confidential and straightforward. During self-exclusion, you will not be able to log in to your account, and you will not receive any promotional messages.

To activate self-exclusion, go to the "Responsible Gaming" section in your account settings and choose your preferred duration. Our support team is ready to help with any issues.

Bg99 strictly prohibits anyone under 18 from accessing the gaming platform. Age verification is required at registration, and we also provide dedicated tools to help parents keep their children safe.

• Age verification at registration: Age verification is mandatory for all new accounts.
• Parental Controls: Parents can install blocking software on their devices to prevent access to the bg99 site.
• Identity Verification: Additional identity verification may be requested on any suspicious account at any time.
• Zero Tolerance Policy: If an underage user is detected, their account is immediately closed and all balances are refunded.

If your child or a family member can access your account, enable a strong password and two-factor authentication right now.

Bg99 is always by your side when it comes to responsible gaming. Beyond our own support team, there are external resources that can help you overcome gaming addiction: