Bg99 Privacy Policy — Your Information
Our Commitment to Security

Bg99 (https://bg99.plus) is one of Bangladesh's most trusted online gaming platforms. Our privacy policy explains what personal information we collect when you use our website, register an account, or play games — why we collect it, and how we keep it safe.

We believe transparency is the foundation of trust. This privacy policy is written in clear, plain language so every user can understand it easily. By using the bg99 platform, you are considered to have agreed to this privacy policy.

This policy applies to the bg99 website, mobile app (if applicable), and all related services. If you have any questions, please reach out to us using the contact details provided in the section below.

Bg99 only collects information that is necessary to provide our services. We do not ask for anything beyond what is required. Here is a detailed breakdown of what we collect:

We never store your full bank account number or card number. Payment information is always processed using tokenization.

Bg99 uses your collected information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account management: For registration, login, password resets, and maintaining account security.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Identity Verification: KYC verification to meet legal obligations and prevent money laundering.
• Customer Support: To address your complaints, questions, and concerns.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance to users.
• Platform Development: To analyze user experience and improve our games and services.
• Security Monitoring: To prevent fraud, hacking, and unauthorized access.
• Promotional Communications: To send you bonus and promotional notifications, only with your consent.

Bg99 does not share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, and Rocket receive the information necessary to process transactions. They handle that data in accordance with their own privacy policies.
• KYC verification partner: Approved third-party agencies may be used for identity verification. They receive only the information necessary to complete the verification process.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Business Succession: In the event of a business merger or acquisition, user data may be transferred to the new entity — with the same privacy protections in place.

The bg99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential cookies: These cookies are required to keep your login session active and maintain site security. Without them, the site will not function properly.
• Functional cookies: For your language preferences, gaming settings, and personalized experience.
• Analytics Cookies: Used to analyze site usage and improve our services. This data is collected in aggregate form and does not identify you individually.
• Marketing Cookies: To show you relevant promotional content. You can disable these through your browser settings.

Bg99 follows the highest industry standards to protect your data. Our security infrastructure operates on multiple layers:

• 256-bit SSL Encryption: All data transfers are protected with industry-standard encryption.
• Two-Factor Authentication (2FA): An extra layer of security for logins and withdrawals.
• Firewall & DDoS Protection: Server-level protection against unauthorized access and attacks.
• Regular Security Audits: Periodic security audits conducted by independent third parties.
• Access control: Only authorized personnel can access user data, and only for specific, legitimate purposes.
• Data Masking: Sensitive data such as passwords is stored in hashed form within the system.

As a bg99 user, you have the following rights over your own data. Contact our support team to exercise any of these rights:

• Right to Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.
• Right to object: The right to object to your data being used for marketing or profiling purposes.

Bg99 does not retain data beyond what is necessary. As a general rule:

• Active Account: Necessary data is retained for as long as your account remains active.
• Financial transactions: Transaction records are kept for up to 5 years as required by legal obligations.
• KYC documents: Retained as required following verification and for up to 3 years after account closure.
• Support Conversations: Retained for up to 1 year after the issue is resolved.
• Log Data: Security logs are automatically deleted after 90 days.

Bg99 strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If we find that a minor is using our platform, that account will be suspended immediately and all collected data will be deleted.

Bg99 may update this privacy policy from time to time — due to regulatory changes, new technologies, or service expansions. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified of any important changes via your registered email or through the site.
• Continued use of the site after any changes will be considered your acceptance of the updated policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact us: